Customer Service Programs

professionals meeting

Trocaire College and 716  Ministries are partnering to offer Customer Service Programs!

Health Care Customer Service Program

Health Care Customer Service Program prepares and certifies participants in customer service skills; IT systems used in the delivery of customer service in a virtual service environment; and an understanding of thehealthcare environment including medical terminology, billing, and coding. These skills and qualifications will allow participants to secure high demand jobs with major healthcare providers such as health provider systems and insurers.

Students will receive as part of their program fees:

  • 124 hours of Live, Instructor Led Class
  • Certification Exams
  • Eight (8) Sessions of Work Readiness
  • Career Coaching & Mentoring
  • Employer Networking

Cohort 2021/2022
Dates to be Announced


Customer Service Program

Customer Service Program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment. These skills and qualifications will allow participants to secure high demand jobs.

Students will receive as part of their program fees:

  • 114 hours of Live, Instructor Led Class
  • Certification Exams
  • Eight (8) Sessions of Work Readiness
  • Career Coaching & Mentoring
  • Employer Networking

Cohort 2021/2022
Dates to be Announced


What do customer service representatives do?

Confer with customers via phone or in person and provide basic information to inquiries about products or services. May handle and resolve general complaints.

Career Outlook

According to the Bureau of Labor Statistics, Customer Service Representatives in Western New York can expect a median annual wage of $38,310 or $18.42/hour. Starting salaries can be $27,100 or roughly $13/hour.

Customer Service Programs Application

Health Care Customer Service Program prepares and certifies participants in customer service skills; IT systems used in the delivery of customer service in a virtual service environment; and an understanding of the healthcare environment including medical terminology, billing, and coding. These skills and qualifications will allow participants to secure high demand jobs with major healthcare providers such as health provider systems and insurers.


Customer Service Program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment;  These skills and qualifications will allow participants to secure high demand jobs.


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