Customer Service Programs

Healthcare Customer Service Program

The student will be prepared for entry-level placement in an insurance, front desk hospital, or medical office healthcare customer service role. The course will focus on preparing the individual with the communication skills needed within a medical office.

Topics to include:

Career skills/soft skills
Customer Service
Communication Styles
Telephone Skills
Interview Preparation
Crisis Management
Medical terminology
Human Body systems understanding
Basic electronic medical records navigation (including patient registration & scheduling within an Electronic Health Record system)
Core knowledge of the medical insurance industry
An introduction to insurance billing & coding requirements
Additionally, the student will successfully navigate patient privacy and security issues as they relate to the Health Insurance Portability and Accountability Act (HIPAA).

Class
To be determined- Please check back for dates

Located at:
Trocaire College- Address: 360 Choate Ave, Buffalo, NY 14220

Customer Service Programs Application

Health Care Customer Service Program prepares and certifies participants in customer service skills; IT systems used in the delivery of customer service in a virtual service environment; and an understanding of the healthcare environment including medical terminology, billing, and coding. These skills and qualifications will allow participants to secure high demand jobs with major healthcare providers such as health provider systems and insurers.

Customer Service Program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment; These skills and qualifications will allow participants to secure high demand jobs.

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Program of Interest*

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Have you attended college or trade school?*

If yes, where?

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Are you currently employed?*

If you are not currently working, are you considered a displaced worker?*

A displaced worker can be one of the following: someone terminated or laid off, terminated or laid off due to permanent closure or substantial layoff, self-employed but due to economic conditions is unemployed, a displaced homemaker, dislocated due to foreign trade, or a spouse of a member of the armed forces and due to change in duty station experienced a loss of employment.

Employment History (last or current job). Please include the following: Company Name, Title, Dates of Employment, Work Hours, Reason for Leaving (if applicable)

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I hereby certify that the information contained in this Application I submit to Trocaire College is true and complete to the best of my knowledge, I understand that material omissions or falsification of this application in any detail may result in my disqualification from consideration or dismissal from Trocaire College.*

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Customer Service Program

Customer Service Program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment. These skills and qualifications will allow participants to secure high-demand jobs.

Students will receive as part of their program fees:

114 hours of Live, Instructor Led Class
Eight (8) Sessions of Work Readiness
Certification Exams
Career Coaching & Mentoring
Employer Networking

What do customer service representatives do?

Confer with customers via phone or in person and provide basic information to inquiries about products or services. May handle and resolve general complaints.

Career Outlook

According to the Bureau of Labor Statistics, Customer Service Representatives in Western New York can expect a median annual wage of $38,310 or $18.42/hour. Starting salaries can be $27,100 or roughly $13/hour.