Safety & Emergency

Security Phone Numbers

Descriptive emergency icons

Main Campus
On-Campus Phone – Dial 2500
Security Mobile Phone – Dial 716.445.2104

Transit Road Extension Center
On-Campus Phone – Dial 4300
Security Mobile Phone – Dial 716.346.7094

Serious Emergency
Dial 911

Trocaire Security Overview

Security is located in the front entrances of all three locations. A guard is working whenever the college is open at each location. Officers aid in enforcement of federal, state, and local statutes, as well as Trocaire College regulations. Security guards are contracted through an outside agency and managed by the Director of Facilities & Security.

All security guards must meet the training requirements of the State of New York Security Guard Act. The college employs an out-sourced security service whose primary objective is to encourage a safe and healthy experience that enhances the campus learning experience and compliments the college’s mission.

Security advocates, law enforcement, security, and emergency response at Trocaire College. Security provides support services tailored to meet the needs of the Trocaire College community. Some of the services are:

  • Development and distribution of ID Cards
  • Inspect buildings for safety compliance
  • Maintain a lost and found department

A number of emergency telephones are located throughout the main building. These telephone boxes are easily identified by signage, which is mounted directly above the box. They can be used to report a criminal incident, fire, or any other type of emergency.

Trocaire security maintains a close working relationship with the Buffalo Police Department (BPD) and the Town of Lancaster Police Department (LPD). Meetings are held between the leaders of these agencies on both a formal and informal basis. The Director of Facilities & Security, the BPD and the LPD communicate regularly on the scene of incidents that occur in and around the College’s three locations.

The Director of Facilities & Security work closely with the BPD and the LPD when incidents arise that require joint investigative efforts, resources, crime related reports and exchanges of information, as deemed necessary. There is a written memorandum of understanding between Trocaire, the LPD but not with the BPD. Trocaire College does not have any officially recognized student organizations with off-campus locations that the BPD or the LPD monitors or reports. We encourage all students and employees to report crimes to the local authorities and then notify campus security.

Reporting a Crime

All members of the campus community are urged to report criminal incidents, emergencies and suspicious activity. The campus emergency number is 716.827.2500. All reports are classified, logged and responded to thoroughly. For emergencies, please call 911 and then notify Security of the situation. Security and the Director of Facilities investigates all reports and notifies appropriate college personnel and, if necessary, the BPD or LPD. All campus telephones also include a security button to ensure easy dialing in the case of an emergency.

In addition to security you may report a crime to the following areas:

  • VP of Facilities, Main Campus, Room 325, 716.827.2512
  • VP of Enrollment and Student Affairs, Main Campus, Room 121, 716.827.2445
  • Chief Human Resources Officer, Mercy Center, Room L04, 716.827.2559
  • Or contact a Campus Security Authority (please see below)

Reporting a Violation of Trocaire’s Code of Student Conduct

If this is an emergency, please contact 911 or the Office of Safety & Security at 716.827.2500 (off campus). However, for non-emergency violations of Trocaire College’s Code of Student Conduct, please fill out an incident report form.

Weather-Related Closing Protocol 

Emergency Notification System (ENS)

In an effort to consistently improve emergency response procedures, Trocaire College has implemented a campus Emergency Notification System which allows the Communications Office to send time-sensitive emergency notifications via voice mail, e-mail and text messaging. The Connect-ED Campus Alert system allows the College to reach the Trocaire community with information during unforeseen events or emergencies.  School closings due to inclement weather will also activate the notification system.  Connect-ED handles your information with the strictest confidence – it will not be used for any other purpose.

The emergency notification system database contains the contact information you have provided to the college. We encourage you to keep your contact information up-to-date by utilizing the following instructions:


  1. Decide which phone number(s) and/or e-mails you want to use.
  2. Go to

Log In:

  1. If you already have an account, sign in using your Trocaire email address and your password you created when you signed up originally.
  2. If you do not remember your password, use the “forgot password” option.

Sign Up:

  1. If you have never signed up click the Sign Me Up! Button
  2. Enter your First Name, Last Name, Trocaire Email address, and create a password
  3. Check the box to agree with the User Agreement after reviewing
  4. Click continue
  5. You will then be prompted for your ID number. This is the last 5 digits of your Student ID. You can find this on your schedule or ID Card.
  6. You can now set your contact preferences

PLEASE NOTE: if you make a phone number or address change in the emergency notification system, also contact the following office so that the Trocaire database will be updated as well:

Students – fill out a change form in the Registrar’s Office, Room B14 (main campus)
Faculty/Staff – contact the Academic Affairs Office, at 716.827.2471

In the ENS, you have the opportunity to include up to six phone numbers, two email addresses, and a text message number as notification contacts. If you experience any technical difficulties, kindly contact the college’s help desk.

Safety and Emergency Resources

The safety of the entire Trocaire community is one of our primary concerns, and maintaining a safe campus requires cooperation from everyone. In this section, use these resources to learn about the ways Trocaire College makes your safety and security our priority:

Title IX | Enough is Enough | Non-Discrimination Resources

Trocaire College is dedicated in creating and maintaining a working and learning environment which is free of discrimination and intimidation. All complaints of discrimination and harassment will be thoroughly investigated to determine whether the totality of the alleged behavior and circumstances may constitute harassment, sexual harassment, discrimination, sexual assault or sexual violence or a form of misconduct.

Know your IX Rights graphic

For more information, go to the related webpage or contact:

Shani Smith
Civil Rights Compliance Officer/ Title IX Officer
Mercy Center L-04A