Trocaire College Partners with Local Nonprofits to Offer New Customer Service Program

Press Release

Trocaire College in partnership with Buffalo City Mission, Our Lady of Victory and Cazenovia Recovery, is launching a new workforce development program focused on customer service. The program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment.

“Our customer service program marks the start of a new collaboration with Buffalo City Mission, Our Lady of Victory and Cazenovia Recovery to provide opportunities for those who are looking for additional training to begin a new career or change career paths,” said Gary Smith, Ed.D., vice president, innovation and workforce development at Trocaire College. “Qualified customer service professionals continue to be in high demand, and we are working with local companies to help train potential employees with the skill set employers are looking for to fill both in-person and remote positions.”

As part of the program, students will receive live, instructor led classes, certification exams, eight sessions of work readiness through Trocaire’s ongoing partnership with 716 Ministries, career coaching and mentoring, and employer networking. Program funding is available for qualified applicants through generous support from the Garman Family Foundation.

“The Buffalo City Mission has been ‘restoring lives since 1917.’ We are honored and grateful for the opportunity to continue this tradition by partnering with our colleagues from Trocaire College, Our Lady of Victory, Cazenovia Recovery and 716 Ministries,” said John Ingersoll, manager, vocational & adult education, Buffalo City Mission. “We look forward to working together to provide this opportunity of personal and professional growth for those participating in the program from Erie and Niagara Counties.”

Classes start Jan. 18 and will be held Mondays thru Thursdays from 9 a.m. – 12 p.m. It will be a hybrid model with classes offered at Buffalo City Mission, Our Lady of Victory and Cazenovia Recovery.  

For more information on the program or to enroll, visit