Portrait of Heather Thompson

Heather Thompson, AAS, RN, CCMA

Nursing Clinical Education Coordinator
thompsonh@trocaire.edu 716.827.2563
Office Location: Main Campus, Room 245


Niagara County Community College
3111 Saunders – Settlement Road
Sanborn, New York 14132

Associates in Applied Science Degree – Registered Nursing, May 2000

Related Course Work: Medical Terminology, Therapeutic Nutrition, General Pharmacology, Statistics, Interpersonal Communications, Nursing Care of the Adult, Maternal and Child Nursing,

Computer Technology, Nursing Assessment, Research.

Continuing Education Classes have included: “Managing Cardiac Emergencies”, “Telephone Triage-How to Practice Nursing Over the Phone”, “Geriatric Problem Assessment and  Emergencies”, “Mechanisms of Disease-Plain English Pathophysiology”, “Diabetes: A National Epidemic”, “Enhancing Your Critical Care Skills”, “Understanding & Interpreting Laboratory Tests”, HIPAA trained.

Dr. Frederick Piwko, M.D., P.C.
3976 Lockport-Olcott Road, Suite C
Lockport, New York 14094-1133

On the job training (OJT) – Medical Assistant, September 1999

Related training: Clinical skills, creating a safe and effective office environment, health promotion and maintenance, health teaching, hospital environment, procedural skills, documentation skills, verbal communication, inventory assessment and control, planning, dependability, medical teamwork, phone skills, billing, coding, electronic medical record experience and familiarity of medical/surgical terminology.

Courses Taught

  • MAS134 Orientation to Medical Assisting
  • MAS233 Diagnostic & Clinical Laboratory Procedures
  • MAS234 Medical Assistant Clinical Procedures
  • MB213 Medical Office Systems & Procedures
  • MAS235 Clinical Seminar & Externship
  • MB119 Medical Terminology
  • MB221 Medical Transcription

Professional Experience

2003-2015 Night Call, P.C./Intellicare, P.C. /Sirona Health, P.C.
500 Southborough Road
South Portland, Maine 04106

  • Registered Professional Nurse (July 2003 to 2015, Part-time)
  • Duties: Provide health information/medical advice based on nursing assessments and established clinical guidelines, assist patients across the United States to appropriate level of medical care necessary to meet to their needs according to presenting symptoms, health teaching, preceptor for new employees.

2007-2013 Wilson Central School District
374 Lake Street
Wilson, NY 14172

  • Registered Professional Nurse (September 2007 to June 2013, Substitute School Nurse Per Diem)
  • Duties: Direct nursing care for Elementary School age children and adult staff members.

2003 Niagara Home Care
3976 Lockport Olcott Road, Suite D
Lockport, New York 14094

  • Registered Professional Nurse (May 2003 to September 2003, Per Diem)
  • Duties: Home visits, direct nursing care for geriatric & rehabilitation clients in area agencies.

1999-2003 Frederick Piwko, M.D., P.C.
3976 Lockport-Olcott Road, Suite C
Lockport, New York 14094-1133

  • Registered Professional Nurse (October 2001 to May 2003, Full Time)
  • Duties: Continuation of Medical Assisting/LPN duties in addition to telephone triage, delegation to unlicensed assistant personnel, obtaining medical histories/ subjective patient data, electrocardiogram’s and pulmonary function studies, immunizations, nursing assessments for a family practice medical office, monitoring medication refills.
  • Licensed Practical Nurse (September 2000 to October 2001, Full Time)
  • Duties: Continuation of Medical Assisting duties in addition to patient health teaching, scheduling of medical procedures, immunizations, and basic nursing assessments.
  • Medical Assistant (September 1995 to September 2000, Full Time)
  • Duties: Answering telephones, greeting patients, updating and filing patients’ medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, handling billing and bookkeeping, assisting physician with patient procedures, billing, coding.

1992-1999 Victor Szarejko, D.D.S.
320 Lockport Street
Youngstown, New York 14174

  • Dental Assistant (May 1992 to September 1995, Full Time)
  • Duties: Chair-side assisting, sterilization, taking and developing dental X-rays, scheduling appointments, billing, coding.