Customer Service Programs

Trocaire College and 716 Ministries are partnering to offer Customer Service Programs!

Customer Service Program

Customer Service Program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment. These skills and qualifications will allow participants to secure high demand jobs.

Students will receive as part of their program fees:

114 hours of Live, Instructor Led Class
Certification Exams
Eight (8) Sessions of Work Readiness
Career Coaching & Mentoring
Employer Networking

Cohort 2024

New Dates Coming Soon

Location: TBD

Health Care Customer Service Program

Health Care Customer Service Program prepares and certifies participants in customer service skills; IT systems used in the delivery of customer service in a virtual service environment; and an understanding of thehealthcare environment including medical terminology, billing, and coding. These skills and qualifications will allow participants to secure high demand jobs with major healthcare providers such as health provider systems and insurers.

Students will receive as part of their program fees:

124 hours of Live, Instructor Led Class
Certification Exams
Eight (8) Sessions of Work Readiness
Career Coaching & Mentoring
Employer Networking

Dates to be Announced

What do customer service representatives do?

Confer with customers via phone or in person and provide basic information to inquiries about products or services. May handle and resolve general complaints.

Career Outlook

According to the Bureau of Labor Statistics, Customer Service Representatives in Western New York can expect a median annual wage of $38,310 or $18.42/hour. Starting salaries can be $27,100 or roughly $13/hour.

Customer Service Programs Application

Health Care Customer Service Program prepares and certifies participants in customer service skills; IT systems used in the delivery of customer service in a virtual service environment; and an understanding of the healthcare environment including medical terminology, billing, and coding. These skills and qualifications will allow participants to secure high demand jobs with major healthcare providers such as health provider systems and insurers.

Customer Service Program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment; These skills and qualifications will allow participants to secure high demand jobs.

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Name*

First Middle Last

Program of Interest*

Mailing Address*

Street Address Address Line 2 City State ZIP Code

Mobile/Home Number*

Email*

Birth date (MM/DD/YY)*

Gender*

Race (Required by the U.S. Department of Education Title VI Civil Rights Act, 1964)*

Alaskan/American Indian

Asian

Black Non-hispanic

White Non-hispanic

Multi-racial

Hispanic/Latino

Other

High School Attended*

High School State*

Did you graduate?*

Graduation Year/GED Year*

Have you attended college or trade school?*

If yes, where?

Did you graduate?*

Are you currently employed?*

If you are not currently working, are you considered a displaced worker?*

A displaced worker can be one of the following: someone terminated or laid off, terminated or laid off due to permanent closure or substantial layoff, self-employed but due to economic conditions is unemployed, a displaced homemaker, dislocated due to foreign trade, or a spouse of a member of the armed forces and due to change in duty station experienced a loss of employment.

Employment History (last or current job). Please include the following: Company Name, Title, Dates of Employment, Work Hours, Reason for Leaving (if applicable)

Source of income (please select all that apply)*

How did you hear about our program?*

I hereby certify that the information contained in this Application I submit to Trocaire College is true and complete to the best of my knowledge, I understand that material omissions or falsification of this application in any detail may result in my disqualification from consideration or dismissal from Trocaire College.*

I agree

High School Transcripts/Diploma or GED

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If you have copies of your high school transcripts/GED or diploma, please attach a copy.

College Transcripts/Diploma

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If you have copies of your College Transcripts, please attach a copy.

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